{"conv_id": 0, "speaker": "AGENT", "start_time": 7, "end_time": 11, "phrase": "Hello Welcome our my name is who do I have a pleasure speaking today."}, {"conv_id": 1, "speaker": "CUSTOMER", "start_time": 12, "end_time": 20, "phrase": "That's I just spoke to a card. I just realized like that. Alright, right? I sent back I bought I'm sure I bought a build an with you guys right? "}, {" Conv_id ": 2," speaker ":" AGENT "," start_time ": 21," end_time ": 21," phrase ":" Okay, "}, {" conv_id ": 3," speaker ":" CUSTOMER "," start_time ": 21," end_time ": 27,"phrase": "I'm no longer allow answer to the email. Okay, the E email you I have on file. Okay, I changed"}, {"conv_id": 4, "speaker": "AGENT", " start_time ": 27," end_time ": 27," phrase ":" Okay "}, {" conv_id ": 5," speaker ":" CUSTOMER "," start_time ": 27," end_time ": 27," phrase " : "my"}, {"conv_id": 6, "speaker": "AGENT", "start_time": 27, "end_time": 27, "phrase": "day."}, {"conv_id": 7, "speaker": "CUSTOMER", "start_time": 27, "end_time": 30, "phrase": "number my email because somebody was talking on to stuff. Okay, "}, {" conv_id ": 8," speaker ":" AGENT "," start_time ": 31," end_time ": 31," phrase ":" Okay, "}, {" conv_id ": 9," speaker ":" CUSTOMER "," start_time ": 32," end_time ": 69," phrase ":" well sorry short our sense back. The thing that you the shirt because it wrong side you guys sent their on size whatever not here for enough for that part of this horrible situation. When I just spoke to somebody is done excuse my language literally said, but I sent her boots out of a shirt. This she's gonna follow an investigation. I just checked that U p and it hadn't even arrived. So I don't know what this done. They was talking about.I'm don't know, but I'm really agitated right now. So can you go ahead let take the time at of your day and I'll figure out with this, you talking about. "}, {" Conv_id " : 10, "speaker": "AGENT", "start_time": 70, "end_time": 91, "phrase": "okay sure and just to let you now II do have to let you know that with all of our calls. We just asked that you not use profanity. And so we would have to disconnect the call. I do wanna to assist you first though before before doing that Okay. Okay, so do you have your order number please. "}, {" Conv_id ": 11," speaker ":" CUSTOMER "," start_time ": 93," end_time ": 93," phrase ":" I don't have. "}, {" Conv_id ": 12,"speaker": "AGENT", "start_time": 94, "end_time": 98, "phrase": "Okay. Do you have maybe your email address that you please used"}, {"conv_id": 13, "speaker ":" CUSTOMER "," start_time ": 99," end_time ": 100," phrase ":" Yeah, as "}, {" conv_id ": 14," speaker ":" AGENT "," start_time ": 100, "end_time": 100, "phrase": "for"}, {"conv_id": 15, "speaker": "CUSTOMER", "start_time": 100, "end_time": 126, "phrase": "Samantha. He as the is all sent as in Peter Frank period R as the rabbit. Oh as C as rabbit G hold long cancelled. You easy at I dot com "},{"conv_id": 16, "speaker": "AGENT", "start_time": 127, "end_time": 146, "phrase": "okay. Thank you. Okay, let's see. Okay, so Stephanie Rodriguez and then would you please so kind verify your shipping and billing addresses "}, {" conv_id ": 17," speaker ":" CUSTOMER "," start_time ": 148," end_time ": 158," phrase ":" it should be shipping for eleven bronze zero a road of department sixty Christmas and then billing six four transfer the regular New York one online. "}, {" conv_id ": 18," speaker ":" AGENT "," start_time ": 160," end_time ": 169, "phrase": "perfect. Thank you. Okay, so let's see perfect."},{"conv_id": 19, "speaker": "CUSTOMER", "start_time": 179, "end_time": 183, "phrase": "She just that we would boots. I even receive the package address this one is that" }, {"conv_id": 20, "speaker": "AGENT", "start_time": 185, "end_time": 186, "phrase": "I'm sorry,"}, {"conv_id": 21, " speaker ":" CUSTOMER "," start_time ": 186," end_time ": 196," phrase ":" and I have the wait here and I make sure that when I wanted to the put this shirt, how now I holding it and I went back could be on camera because that officer. So I can go in and make pull that they back. "}, {" Conv_id ": 22,"speaker ":" AGENT "," start_time ": 197," end_time ": 218," phrase ":" Okay sure. So let me see was this knee off white sure "}, {" conv_id ": 23," speaker " : "CUSTOMER", "start_time": 219, "end_time": 219, "phrase": "Yeah"}, {"conv_id": 24, "speaker": "AGENT", "start_time": 220, "end_time" : 244, "phrase": "Okay, Thank you. Okay, so the issue is is that you were sent the wrong shirt and then you sent it back to the original. So"}, {"conv_id": 25, "speaker ":" CUSTOMER "," start_time ": 244," end_time ": 244," phrase ":" his "}, {" conv_id ": 26,"speaker": "AGENT", "start_time": 244, "end_time": 245, "phrase": "and then she stated"}, {"conv_id": 27, "speaker": "CUSTOMER", "start_time" : 245, "end_time": 246, "phrase": "or something that"}, {"conv_id": 28, "speaker": "AGENT", "start_time": 247, "end_time": 247, "phrase" : "I'm sorry,"}, {"conv_id": 29, "speaker": "CUSTOMER", "start_time": 248, "end_time": 252, "phrase": "something like that. This normal. She say I "}, {" conv_id ": 30," speaker ":" AGENT "," start_time ": 252,"end_time ": 252," phrase ":" Okay "}, {" conv_id ": 31," speaker ":" CUSTOMER "," start_time ": 252," end_time ": 252," phrase ":" they "}, {"conv_id": 32, "speaker": "AGENT", "start_time": 252, "end_time": 252, "phrase": "me"}, {"conv_id": 33, "speaker": "CUSTOMER" , "start_time": 252, "end_time": 254, "phrase": "received instead of a shirt."}, {"conv_id": 34, "speaker": "AGENT", "start_time": 256, "end_time ": 260," phrase ":" right and that is also what I'm reading here on file. Now "}, {"conv_id ": 35," speaker ":" CUSTOMER "," start_time ": 260," end_time ": 260," phrase ":" Okay? "}, {" conv_id ": 36," speaker ":" AGENT ", "start_time": 260, "end_time": 268, "phrase": "Now if that's not correct. We can go ahead and reach out to the blue and request further information. Do you want me that for you."}, { "conv_id": 37, "speaker": "CUSTOMER", "start_time": 270, "end_time": 293, "phrase": "Yeah, because return to half in New York is said, it's as estimated to we by Monday eleven five I have my here. It says that the week was one one five pound that 's impossible pair cannot be that little the and house here, the picture of it. And if you guys like I to the store run the camera back and shoulder that I have put shirt. So quite sure we're new touch never been more nothing cause I soon this will the size I put it right back in the box. "}, {" conv_id ": 38," speaker ":" AGENT "," start_time ": 295," end_time ": 308," phrase ": "You just know it wasn't going to fit. Okay, well rest of assured. We I don't think we'll have to take that many precautions. I just wanna make it. This as easy as I can for you. Okay, so let's see "}, {" conv_id ": 39," speaker ":" CUSTOMER "," start_time ": 309," end_time ": 309," phrase ":" Yeah,cause it's "}, {" conv_id ": 40," speaker ":" AGENT "," start_time ": 309," end_time ": 309," phrase ":" was "}, {" conv_id ": 41," speaker ":" CUSTOMER "," start_time ": 309," end_time ": 310," phrase ":" impossible that you guys "}, {" conv_id ": 42," speaker ":" AGENT "," start_time ": 310 , "end_time": 310, "phrase": "delivered."}, {"conv_id": 43, "speaker": "CUSTOMER", "start_time": 310, "end_time": 313, "phrase": "got Can you please check the truck number right now like able "}, {" conv_id ": 44," speaker ":"AGENT", "start_time": 313, "end_time": 313, "phrase": "Yeah,"}, {"conv_id": 45, "speaker": "CUSTOMER", "start_time": 313, "end_time" : 331, "phrase": "to I'll tell you one eight as off that ******************************* ********************************************** "}, { "conv_id": 46, "speaker": "AGENT", "start_time": 333, "end_time": 372, "phrase": "definitely hey, so oh, I see. So this is still saving that it's transit. So I think what this could be is just like a miscommunication on the good end maybe they for that note to us when they really didn't mean to because we wouldn't really make sense. It 's still in transit hasn't been delivered back to the original to ticket. So "}, {" conv_id ": 47," speaker ":" CUSTOMER "," start_time ": 372," end_time ": 373," phrase " : "yes. So I'm trying"}, {"conv_id": 48, "speaker": "AGENT", "start_time": 373, "end_time": 373, "phrase": "what"}, {" conv_id ": 49," speaker ":" CUSTOMER "," start_time ": 373," end_time ": 373," phrase ":" to "}, {" conv_id ": 50," speaker ":" AGENT "," start_time ": 373," end_time ": 373," phrase ":" I'll "}, {" conv_id ": 51," speaker ":"CUSTOMER", "start_time": 373, "end_time": 373, "phrase": "stop"}, {"conv_id": 52, "speaker": "AGENT", "start_time": 373, "end_time": 373, "phrase": "go"}, {"conv_id": 53, "speaker": "CUSTOMER", "start_time": 373, "end_time": 373, "phrase": "the"}, {"conv_id ": 54," speaker ":" AGENT "," start_time ": 373," end_time ": 391," phrase ":" ahead ahead and do yeah, what go ahead and do do is I'm just I'm just gonna take this case over. I'm gonna reach out to the blue boutique and and let them know that maybe they 've been misinformed and that this hasn't even been delivered. It's supposed to be by Monday. Okay, and then in the meantime, Can I mail you regarding any updates. "}, {" conv_id ": 55," speaker ": "CUSTOMER", "start_time": 392, "end_time": 393, "phrase": "Yeah, please cause it's like"}, {"conv_id": 56, "speaker": "AGENT", "start_time": 393 , "end_time": 393, "phrase": "Okay,"}, {"conv_id": 57, "speaker": "CUSTOMER", "start_time": 393, "end_time": 397, "phrase": "I my pregnant. I'm really trying to go to this is great you think "}, {" conv_id ": 58," speaker ":"AGENT "," start_time ": 397," end_time ": 397," phrase ":" yeah, "}, {" conv_id ": 59," speaker ":" CUSTOMER "," start_time ": 397," end_time ": 397, "phrase": "I hold"}, {"conv_id": 60, "speaker": "AGENT", "start_time": 399, "end_time": 409, "phrase": "yeah, course, I understand . So so I will be mail you right now you can expect my email, maybe within the next five minutes and then I'll I'll go ahead and handle This case for you. "}, {" Conv_id ": 61," speaker ":" CUSTOMER "," start_time ": 410," end_time ": 411," phrase ":" thank you. "}, {" conv_id ":62, "speaker": "AGENT", "start_time": 412, "end_time": 413, "phrase": "Of course, Stephanie anything else,"}, {"conv_id": 63, "speaker": "CUSTOMER "," start_time ": 415," end_time ": 417," phrase ":" No, it's said thing I appreciate sure you have a good day. "}, {" conv_id ": 64," speaker ":" AGENT " , "start_time": 417, "end_time": 419, "phrase": "Of course as well. Take care now Bye."}CUSTOMER "," start_time ": 415," end_time ": 417," phrase ":" No, it's said thing I appreciate sure you have a good day. "}, {" Conv_id ": 64," speaker ":" AGENT "," start_time ": 417," end_time ": 419," phrase ":" Of course as well. Take care now Bye. "}CUSTOMER "," start_time ": 415," end_time ": 417," phrase ":" No, it's said thing I appreciate sure you have a good day. "}, {" Conv_id ": 64," speaker ":" AGENT "," start_time ": 417," end_time ": 419," phrase ":" Of course as well. Take care now Bye. "}